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Your Visit

FAQs

We’re looking forward to welcoming audiences back from 19 July. Here is some information which we hope will be helpful for your first visit in ages!

 Staying safe

 The Place Telford will maintain the following measures to keep audiences and our team safe:

 There are hand sanitizer stations throughout the building and we ask patrons to use these regularly.

 There will be additional seating in the auditorium so you can move if you’d like to.

 Our air handling system will constantly circulate fresh air in the auditorium.

 We will undertake enhanced cleaning with anti viral products before every performance.

 Staff will continue to wear face coverings and maintain social distance where possible and audiences are encouraged to do the same.

 The NHS QR Code will be displayed throughout the building for anyone wishing to check in.

 Bookings & tickets

 Online booking and e-tickets remain available (no need to print, just show on phone)

 We’re introducing a new ticket delivery method to send tickets directly to ticketholders’ mobile phones (no queuing at the box office)

Here are some of our frequently asked questions:-

How will I know if a show I’ve booked for has been rescheduled or cancelled?

As soon as we know that a show has been moved to a new date or cancelled, the theatre team will contact you directly. If you’d like to check that we have your up-to-date contact details you can log on to your account and check the Details section, or call Theatre Enquiries 01952 382370. A full list of our programme alterations can be seen here.  You can also search for a show name in the Search box (top-right).

 The show I have tickets for has been rescheduled – what are my options?

You can keep your booking for the new date or you can have a refund.

 Will I receive new tickets for a rescheduled show?

Yes, you will receive new tickets by the method of your original booking (post or email). New tickets will be issued two  weeks before the event date.

 What if the new date doesn’t suit me?

If the new date doesn’t work for you we’ll return your ticket money. Please email theatre@telford.gov.uk and we’ll be in touch to arrange your refund.

 The show I have tickets for has been cancelled – will I get a refund?

Yes you will. A member of the Theatre Team will be in touch to arrange that.

 Can I exchange my tickets for a different show?

Once we’ve contacted you about a postponement or cancellation, we’re happy to swap your tickets with another show. Simply talk to Theatre Enquiries on 01952 382370.

What happens if I book tickets for a show which is later rescheduled or cancelled?

You’ll have the choice of retaining your booking for the new date, transferring to a different show or a refund of your ticket money.

 I asked for my tickets to be posted – when will I receive them?

Tickets will be posted 2 weeks before an event.

 I asked for e-tickets – how do I get them?

Your e-tickets will be emailed to you when you book. You can also log on to your account and find them in the E-tickets section.

 Do I have to print my e-tickets?

No, you can simply show your ticket on your phone. 

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