How will I know if a show I’ve booked for has been rescheduled or cancelled?
As soon as we know that a show has been moved to a new date or cancelled, the theatre team will contact you directly. If you’d like to check that we have your up-to-date contact details you can log on to your account and check the Details section, or call Theatre Enquiries 01952 382370. A full list of our programme alterations can be seen here. You can also search for a show name in the Search box (top-right).
The show I have tickets for has been rescheduled – what are my options?
You can keep your booking for the new date or you can have a refund.
Will I receive new tickets for a rescheduled show?
Yes, you will receive new tickets by the method of your original booking (post or email). New tickets will be issued two weeks before the event date.
What if the new date doesn’t suit me?
If the new date doesn’t work for you we’ll return your ticket money. Please email firstname.lastname@example.org and we’ll be in touch to arrange your refund.
The show I have tickets for has been cancelled – will I get a refund?
Yes you will. A member of the Theatre Team will be in touch to arrange that.
Can I exchange my tickets for a different show?
Once we’ve contacted you about a postponement or cancellation, we’re happy to swap your tickets with another show. Simply talk to Theatre Enquiries on 01952 382370.
What happens if I book tickets for a show which is later rescheduled or cancelled?
You’ll have the choice of retaining your booking for the new date, transferring to a different show or a refund of your ticket money.
I asked for my tickets to be posted – when will I receive them?
Tickets will be posted 2 weeks before an event.
I asked for e-tickets – how do I get them?
Your e-tickets will be emailed to you when you book. You can also log on to your account and find them in the E-tickets section.
Do I have to print my e-tickets?
No, you can simply show your ticket on your phone.
When will The Place Telford re-open?
We’re sorry, we don’t have a reopening date yet. If you’d like to receive email updates from us, just log in to your account and check the Contact Preferences section. Then you’ll receive the exciting news about our reopening as soon as we know it.